filabola mobilePrivacy Policy

This page describes what we collect when you use filabola mobile and how we keep that data protected. We are transparent about the information we gather, the purposes we use it for, and how long we retain it. Your privacy matters to us, and we take the security of your personal data seriously — from your name and contact details to your account balance and withdrawal history.

We at filabola mobile comply with data protection best practices and apply the same security standards whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers to mobile banking, local payment, online payment, and e-wallet, or place a wager on Liga 1, Piala AFF, or any other game, you are trusting us with sensitive information. We honour that trust by encrypting your data, limiting access to authorised staff, and never selling your details to marketers or third parties without your explicit consent.

If you have questions about how we handle your information, how long we keep it, or your rights regarding your data, this policy explains all of that. At the end of this page, you will find contact details for our data protection team.

What Data We Collect on filabola mobile

When you register on filabola mobile, we collect your full name, email address, phone number, and date of birth. We use your email to send account notifications and reset links; your phone number for two-factor authentication (2FA) codes and withdrawal confirmations; your date of birth to verify you meet our eligibility criteria. We also collect your country and city of residence to confirm that you are in a jurisdiction where our services are available.

For your first withdrawal, we require identity verification. We collect a photo of your national ID card, passport, or driver's licence, and proof of address such as a utility bill or bank statement. We use these documents only to verify your identity and prevent fraud and money laundering. We retain these scans securely on encrypted servers and do not share them with external parties unless required by law.

When you play on filabola mobile, we record your wagers, game outcomes, deposits, withdrawals, and account balance history. We use this data to calculate your weekly cashback, track your loyalty tier progress, and process your payouts. We also log your login times, IP addresses, and devices you use to access filabola mobile. This information helps us detect suspicious account activity and prevent fraud.

How We Use Your Data

We at filabola mobile use your personal information for five main purposes. First, we operate your account — we need your name and contact details to verify you, communicate with you, and process your deposits and withdrawals. Second, we calculate rewards — your wager history determines your weekly cashback percentage, referral bonuses, and loyalty tier advancement. Third, we prevent fraud — we monitor your account for suspicious activity such as rapid withdrawals to new bank accounts or login attempts from unusual locations. Fourth, we comply with law — we may be required to disclose information to financial regulators, law enforcement, or tax authorities. Fifth, we improve our service — we analyse anonymised usage data to understand which games and features are popular and where we can enhance filabola mobile.

Who Has Access to Your Data

Your data is stored on secure servers operated by filabola mobile. Access is restricted to authorised staff on a need-to-know basis — customer support staff can view your account and transaction history to assist you, while our finance team sees only withdrawal requests and payment confirmations. We do not share your data with external marketing companies, advertisers, or data brokers. We may share data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to the extent necessary to process your transaction — these processors receive your name, account number, and transaction amount, but nothing else.

We may also share information with law enforcement, financial regulators, or tax authorities if legally required. We will not disclose your information voluntarily to any government body unless we receive a formal legal request.

Data Retention and Deletion

We at filabola mobile retain your account data for as long as your account exists. If you close your account, we keep your personal information for seven years to comply with financial record-keeping laws, then delete it. You can request deletion of your account by contacting our support team; we will inform you of the retention period and confirm when your data is permanently removed.

Security and Encryption

We protect your data using industry-standard encryption. When you log into filabola mobile or deposit funds, your connection uses HTTPS encryption — this means data is encrypted end-to-end and cannot be intercepted by third parties. Your password is stored using one-way hashing; even our own staff cannot see your original password. If you forget your password, we send you a secure reset link that expires after one hour.

We conduct regular security audits and penetration tests to identify vulnerabilities. Our servers have firewalls, intrusion detection, and daily automated backups. In the unlikely event of a data breach, we will notify all affected users within 72 hours and explain what information may have been compromised.

Cookies and Tracking

We use cookies on filabola mobile to keep you logged in, remember your preferences, and analyse how you use our platform. A cookie is a small text file stored on your device that helps us recognise you when you return. Essential cookies are required for filabola mobile to function — for example, your login session cookie. You cannot disable essential cookies without losing access to your account. Preference cookies remember settings such as your preferred currency or language. Analytics cookies help us understand which pages are most visited and where users encounter difficulties.

You can manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, but this may limit functionality. We do not use third-party tracking pixels or data brokers to follow you across the internet.

Data Location and Cross-Border Transfers

Our servers may sit outside your jurisdiction. When you use filabola mobile from Indonesia, your data may be processed on servers located elsewhere in Asia. We apply the same security and privacy standards regardless of server location. We do not transfer data to countries with weaker data protection laws unless we have safeguards in place — such as contractual data protection clauses or your explicit consent.

Your Rights and Contact Information

You have the right to access, correct, and delete your personal data. If you believe your information is inaccurate, you can request a correction by contacting our support team. If you wish to delete your account, you can request closure at any time — we will remove your account from active use, though we retain records as described above for legal compliance.

If you have privacy concerns or wish to exercise any of your rights, contact us through the email address or contact form on our Legal Notice pageWe respond to privacy requests within 30 days. If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a prominent notice on filabola mobile. Your continued use of filabola mobile after such notice constitutes your acceptance of the updated policy.

Summary of Our Privacy Commitment

We at filabola mobile believe that privacy is a fundamental right. We collect only the information we need to operate your account, process your deposits and withdrawals, calculate your rewards, and prevent fraud. We encrypt your data, restrict access to authorised staff, and never sell your information. We retain your data only as long as necessary and comply with all applicable data protection laws.

When you use filabola mobile to wager on Liga 1, Piala Indonesia, Piala AFF, or any other game, or when you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, you can trust that your information is handled with care. If you have any questions about this policy, our data practices, or your rights, our support team is available to help.